Our commitment to you
Maintenance Response Times
We prioritise repairs based on urgency. Here's what you can expect when you report an issue.
Emergency
Same day / ASAP
- Burst or leaking pipes causing flooding
- Total loss of heating in winter
- Structural damage posing immediate risk
- Gas leak (call National Gas Emergency 0800 111 999 first)
- Total loss of electricity
Call us immediately on 07527 173 681 for emergency repairs.
Urgent
Within 3 working days
- Partial loss of heating or hot water
- Roof leak causing internal damage
- Blocked drains or toilets
- Broken windows or doors (security risk)
- Electrical faults (non-emergency)
Report urgent repairs via our online form or by calling us.
Routine
Within 28 working days
- General decorating and painting
- Minor plumbing repairs
- Door and window adjustments
- Flooring repairs
- General maintenance tasks
Routine repairs are scheduled at a mutually convenient time.
Planned works
By agreement
- Planned preventative maintenance
- Refurbishment projects
- Property surveys and reports
- Commercial maintenance contracts
- Renovation works
Planned works are scheduled following a site survey and quotation.
Response times are targets and may vary depending on workload and availability. We will always keep you informed.
Report a Repair